Shipping & Delivery

Luvorale · Shipping & Delivery

From our store
to your door.

A clear guide to order preparation, delivery estimates, tracking, and help along the way.

View shipping timeline Contact support →
Order processing2–5 business days
Estimated transit7–15 business days
Tracking detailsAfter dispatch
Shipping ratesShown at checkout

Delivery dates are estimates. Carrier delays, weather, public holidays, customs checks, address issues, and high order volume may affect delivery time.

The journey

Your order, step by step.

Here is what happens between checkout and arrival.

  1. Order confirmed

    After checkout, an order confirmation is sent to the email address used for your purchase.

  2. Processing

    Your products are prepared, checked, and packed. This normally takes 2–5 business days after payment is confirmed.

  3. Dispatched

    Once your parcel leaves the fulfillment facility, tracking details are emailed when available.

  4. Delivered

    The carrier delivers your parcel to the shipping address provided during checkout.

Shipping timeline

Two stages. One delivery.

Processing and transit are separate parts of your order journey. Please allow time for both.

Processing time

2–5 business days

Begins after payment is confirmed. This includes order preparation, inspection, packing, and arranging handoff to the carrier.

Estimated transit time

7–15 business days

Begins after dispatch. Timing depends on the destination, carrier network, seasonal demand, and local delivery conditions.

Weekends and public holidays are generally not counted as business days. Orders containing multiple products may arrive in separate packages.

Shipping rates Shipping options and charges are shown at checkout. Review the available options and final total before completing your purchase.
Tracking your order

Follow your parcel.

Tracking becomes available after dispatch, when the carrier provides the shipment details.

  1. Check your shipping email

    Open the tracking link or use the tracking number in your shipping confirmation email.

  2. Allow time for the first update

    A new tracking number may take 2–5 business days to show movement in the carrier’s system.

  3. Look in spam or junk

    If you cannot find your shipping email, check these folders. Still need help? Contact us with your order number.

Before dispatch

Addresses & order changes

Review your delivery details before completing checkout.

Can I change my shipping address?

Contact us immediately with your order number and the correct address. We will try to help, but address changes cannot be guaranteed once processing or fulfillment has begun.

What if my address is incomplete or incorrect?

Please provide a complete, accurate, and deliverable address at checkout. Additional shipping charges may apply if a parcel must be resent because the address provided was incorrect.

Can I cancel my order?

Contact us as soon as possible after placing your order. Cancellations cannot be guaranteed once processing has begun or the order has been assigned to a fulfillment facility.

This does not affect any cancellation rights that apply under local law.

Why are my items arriving separately?

Products may be prepared at different times or fulfilled from different locations. Separate parcels may have different tracking numbers and arrival dates. Check your shipping emails for additional tracking details.

Help along the way

Delays & delivery issues

My tracking hasn’t updated. What should I do?

Tracking can pause while a parcel travels between carrier facilities. Allow several business days for the next scan, especially around weekends, holidays, or busy periods.

If the estimated transit period has passed without a meaningful update, contact us with your order and tracking numbers.

Tracking says delivered, but I can’t find my parcel.

Check entrances, mail areas, safe places, household members, neighbors, and your local carrier. A delivery scan can sometimes appear before the final drop-off.

If you still cannot locate the parcel, contact us so we can review the shipment with you.

What if my package may be lost?

Contact us if your shipment has exceeded the estimated delivery period without a meaningful update. Include your order number and tracking number so we can review the shipment and advise on the next steps.

My item arrived damaged or incorrect. What should I do?

Keep the product and packaging where possible, and contact us with your order number and a description of the issue. Clear photos of the item, parcel, shipping label, and affected area can help us review what happened.

Missing photos or original packaging does not automatically remove your legal rights. Please see our Return Policy for more information.

Cross-border delivery

International orders

International shipments may be subject to customs duties, import taxes, brokerage charges, or other local fees. Unless stated otherwise at checkout, these charges are the recipient’s responsibility.

Customs review may extend delivery time. Luvorale cannot control customs processing schedules or guarantee clearance dates.

Need shipping help?

Let’s find your answer.

Send your order number, tracking number if available, and a brief description of the issue so we can review your shipment.

Contact customer support