Scope of this policy

This Privacy Policy describes personal information collected through the Luvorale online store, checkout, customer support, email subscriptions, and related services that link to this policy. “We,” “us,” and “our” refer to Luvorale.

It applies when you browse, purchase, contact us, or interact with our communications. Third-party services may also process information under their own privacy policies. For privacy questions, use our Contact page.

Information we collect

• Information you provide. Your name, contact details, billing and shipping addresses, account information, order selections, and messages to customer support.
• Payment and transaction information. Payments are processed through the methods offered at checkout. We receive information needed to manage orders, which may include payment status, billing details, payment method type, and limited transaction information.
• Device and usage information. We and our providers may receive IP addresses, browser and device details, cookie identifiers, pages viewed, referring pages, approximate location derived from technical information, and access dates and times.
• Information from providers. We may receive payment, delivery, fraud-prevention, and service information from Shopify and vendors involved in your order. Where advertising tools are used, this may also include campaign measurement information.

Do not send full card numbers or security codes through customer support.

How we use personal information

• Process orders and payments, arrange delivery, and send order updates.
• Answer questions and manage returns, refunds, and support requests.
• Operate and improve the store and remember relevant preferences.
• Help detect fraud, misuse, and security incidents.
• Send service communications and marketing messages where permitted.
• Meet legal obligations, maintain records, resolve disputes, and protect legal rights.

Where EEA or UK data-protection law applies, processing may be based on performing a contract, meeting legal obligations, legitimate interests in operating and securing the store, or consent where required. We rely on legitimate interests only where they are not overridden by your rights.

Some contact and delivery details are necessary to fulfill an order. Without them, we may be unable to provide the requested service.

Cookies and advertising

We and our providers use cookies and similar technologies to support features such as the cart, checkout, security, and saved preferences.

Where we use advertising and measurement tools, including Meta tools, those providers may receive device identifiers and information about store interactions, depending on the integration and your privacy choices. This information may be used to measure campaigns and support personalized advertising.

Under some privacy laws, advertising-related disclosures can constitute a sale, sharing, or processing for targeted advertising. Non-essential technologies are subject to consent where required.

Use cookie preference controls where available on the store and your browser settings to manage choices. Preferences may need to be repeated on another browser or device. Restricting cookies can affect some store functions.

Where legally required, we honor recognized opt-out preference signals, such as Global Privacy Control, for the covered processing. You can also contact us for help with a privacy choice.

How we share information

We disclose information as needed to providers supporting hosting, payments, fulfillment, shipping, customer support, communications, security, and fraud prevention. Where advertising services are used, relevant information may be disclosed to advertising and measurement providers, subject to applicable choices and legal requirements.

Information may also be disclosed with your authorization, as required by law or valid legal process, to protect rights and safety, or in connection with a merger, acquisition, or other business transfer.

Our relationship with Shopify

Our store is hosted on Shopify. Shopify processes information to provide the store and related services. Some services involve processing for Shopify’s own purposes, as described in its privacy information.

Retention and security

We retain personal information for as long as needed for the purposes described here. Retention depends on order and account relationships, transaction and tax-record requirements, support needs, disputes, security, and legal obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online transmission or storage system can be guaranteed completely secure. Avoid sending sensitive information that is unnecessary for your request.

Your privacy rights and choices

Depending on your location and applicable law, your rights may include:

• Access to information we hold about you.
• Correction or deletion, subject to applicable exceptions.
• A portable copy of your information.
• Objection to or restriction of certain processing.
• Withdrawal of consent where processing relies on consent.
• Opting out of qualifying sales, sharing, or targeted advertising.
• Limits on certain uses of sensitive information, where applicable.
• Appealing a request decision or complaining to a privacy authority.

Submit a request through our Contact page. Describe your request and provide the email associated with your account or order. We may need to verify your identity and an authorized agent’s authority, where relevant. We respond within applicable legal timeframes and do not unlawfully discriminate against people exercising their rights.

Unsubscribe from marketing emails using the unsubscribe link in those messages. Service messages, including order updates, may still be sent. Withdrawing consent does not affect lawful processing before withdrawal.

Where EEA or UK law applies, you may complain to your local data-protection authority. UK residents may contact the Information Commissioner’s Office. You do not have to contact us before approaching an authority.

California residents

If the California Consumer Privacy Act applies to our business and processing, California residents may have rights to know, access, correct, and delete information; opt out of qualifying sales or sharing; limit certain uses of sensitive information; and receive non-discriminatory treatment.

The categories described above may include identifiers, contact details, commercial and order information, and internet or network activity. Advertising-related disclosures can constitute sale or sharing even without monetary payment.

Use our Contact page to submit a request. Legally recognized opt-out signals are honored where required. Requests and exceptions are assessed under applicable law.

Children’s privacy

Our store and checkout are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. This statement concerns website use, not the age suitability of individual products.

If you believe a child has provided personal information to us, please contact us so we can review it and take appropriate action. Other age-based protections apply where required.

International processing

Shopify and other providers may process or store information in countries other than your own, where privacy laws may differ.

Where transfer restrictions apply, transfers require a legally valid basis and appropriate safeguards, such as an adequacy decision or approved contractual safeguards. Contact us for information about safeguards relevant to your personal information.

Third-party services

Our store may link to third-party websites or offer services from external providers. Their privacy policies explain their handling of information when you use those services. We do not control their independent practices.

Review a provider’s privacy information before sharing information directly with it. This does not remove our responsibility for processing for which we are legally responsible.

Changes to this policy

We may update this policy when our services, data practices, or legal obligations change. We will publish the revised version with an updated date and provide additional notice or obtain consent where required.

Review this page for the current explanation of how information is handled when you use Luvorale.